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    Covering a wide range of disciplines and industries.

Tourism & Hotel Management

Hospitality Management Studies - Hotel Operations


This courses begins by introducing you to hotel ownership classifications such as management contract enterprise and franchising. The course overs the organization of hotel departments, their functions and how they work together. You will take a look at the front office department and the duties of the front office manager, receptionist and concierge. You will also study the main duties of the front desk staff and the standard procedures that should be followed for the registration and check-out guests.

Entering a newly made up hotel room is always a joy to behold, thanks to the housekeeping department. This course will tackle the different housekeeping positions, such as room attendants, cleaners and supervisors and their roles and duties within the department. It will talk about the relationships of the housekeeping department with other hotel departments, the standard procedures to be followed during room cleaning operations, and the room status codes and terminologies used by hotels to enhance inter-departmental communications.

This Hospitality Management Studies – Hotel Operations course will teach you the ins and outs of the hotel management industry. It will be of great interest to professionals working in the hospitality industry or learners who would like to have a career in the interesting world of hospitality.


By the end of this training course, participants will be able to:

  • Explain the modes of hotel management
  • Define the classification of hotel departments
  • Explain the organization structure of hotel
  • Describe the functions of the front office department
  • Define and explain the organization of the front office department
  • List the key positions of the front office
  • Explain the day-to-day front of house operations
  • Describe the key roles of the housekeeping department
  • Explain the organization of the housekeeping department
  • Describe the relationship between housekeeping and other department

Tourism & Hotel Management Outline

The course covers the following topics:

Module 1: Introduction to Hotel Management

  • Introduction to Hotel Management
  • Introduction to Hotel Operations
  • Organization and Function of Hotel Departments

Module 2: Hotel Front Office Operations

  • Hotel Front Office Operations
  • Front Office Department
  • Front Office Relationship to other Departments

Module 3: Hotel Housekeeping Department

  • Hotel Housekeeping Department
  •  Hotel Housekeeping and other Department

Module 4: Hospitality Management Studies –Hotel Operations Assessment


Ref Location From To Cost
THM02 Kuwait 9-8-2020 13-8-2020