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Administration & Secretarial

Leadership & Management skills for supervisor


As managers are promoted into new positions of more responsibility they discover very quickly that a new set of leadership and management skills are required in addition to the knowledge and task skills gained from their experience in their previous positions. This course will provide you with the foundation in leadership and management skills necessary for success in your position. In this training course you will learn how to:

  • Enhance your leadership and management skills
  • Effectively balance the roles of a productive manager
  • Motivate and coach your people for effective performance
  • Delegate the workload effectively and efficiently


By the end of this course participants will learn how to:

  • Recognize the difference between managing and leading
  • Develop their skills in managing and leading
  • Devise a strategy to help “manage” their boss
  • Discover a variety of communication styles to effectively cope with different situations
  • Study the art of motivating employees
  • Consider methods for conducting effective performance appraisals with their staff
  • Create a plan of action to implement in their organization

Target Audience

This Course will prove to be a useful and productive resource for all those who are interested in developing their leadership and management skills. It will be of benefit to:

  • Newly promoted members of the management team
  • Technical staff planning to transition to a management position
  • Supervisors seeking to develop their supervisory skills
  • Team leaders interested in further management development
  • Managers interested in evaluating their current skillset
  • Managers seeking to enhance their managerial skills

Administration & Secretarial Outline

The course covers the following topics:

The Role and Responsibility of a Manager

  • What is management about
  • The roles of management
  • Characteristics of an ideal manager
  • Barriers to effective management
  • Making effective decisions
  • Managing the relationship with your boss

Communicating and Active Listening

  • Examining the different ways, we communicate
  • Identifying obstacles to communication
  • Devising a strategy for effective communication
  • Active Listening-what is it
  • Developing active listening skills
  • Using the right questions to get the right answers

Motivating and coaching your staff

  • Theories of Motivation-Maslow, Taylor, Hertzberg
  • The manager’s role in motivating others
  • Achieving the balance in reward vs. punishment
  • Developing your coaching skills
  • Strengthening you assets
  • Dealing with poor performers

Delegating and empowering your people

  • Obtaining the benefits of delegation
  • Overcoming the barriers to delegation
  • Delegation as opposed to abdication
  • Skills of effective delegation
  • Managing authority and responsibility
  • Developing a delegation action plan

The Performance Review

  • Setting goals and objectives for your staff
  • Conducting the performance review
  • Obtaining the benefits of effective appraisal
  • Dealing with objective and subjective criteria
  • Managing disciplinary action
  • Appraising yourself for advancement


Ref Location From To Cost
AS05 Cairo 11-8-2024 15-8-2024