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Management & Leadership

Employee Relations: Motivation, Grievances and Discipline


The purpose of the course is to enable HR and Personnel Officers; Employee Relations Staff; Line Managers and Team Leaders to create and manage a working environment in which all staff are able to contribute to their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

Attention will also be paid to the policies which will help employees achieve and maintain acceptable standards of conduct and performance and to ensure fair and consistent treatment of all.


By the end of the course, participants will:

  • Understand the core rationale of Employee Relations
  • Know how to operate the psychological contract
  • Be able to relate the role of ER to the role of the Managers Supervisor and Team Leader
  • Know how to manage change
  • Be able to deal with performance problems and solutions
  • Be able to deal with conduct problems and solutions
  • Be able to modify the behavior of employees
  • Be able to influence the behavior of managers and team leaders
  • Be able to operate disciplinary procedures
  • Be able to conduct effective disciplinary interviews
  • Understand and operate the grievance procedure
  • Know how to manage absence
  • Understand the role of an Employee Assistance Course
  • Know the difference between leadership and management

Target Audience

The course is Participants anyone who desires to learn practical techniques that will assist them in helping improve employees’ performance using coaching, correcting and counseling techniques. The course is appropriate for those who are responsible for managing any type of person, group or team or those who want to learn some skills to be able to better manage their work. The course will benefit anyone who desires to develop more productive improvement and human interaction skills that will improve performance.

Management & Leadership Outline

The course covers the following topics:

The Core Role of Employee Relations

  • The Context
  • Change Management
  • ER and Nationalization
  • Understanding the Rationale of ER
  • The Core Role of ER
  • The distinction between the role of the ER and the role of the Manager
  • The Impact on Policies and Procedures
  • Change Agent and Employee Champion
  • The Psychological Contract

The ER function in Practice

  • Communications
  • Team Briefing
  • Consultation
  • Discipline- Gross misconduct
  • Discipline - poor performance
  • Appeals
  • Handling sickness absence
  • Return to work interviews
  • Notification Rules
  • Trigger Mechanisms

Supporting the Manager, Supervisor or Team Leader

  • Grievances
  • Conducting the Grievance Interview
  • Management’s right to manage
  • Equal Opportunities
  • Discrimination
  • Harassment and Bullying
  • Motivation

Managing Performance, Counseling, Providing Employee Assistance

  • The performance management process
  • Giving Feedback
  • Coaching
  • Counseling - Managers and Supervisors
  • Counseling staff
  • Employee Assistance Courses

Getting the Best from People

  • Getting the best from People
  • Leading v Managing
  • Leadership Competencies
  • Personal Development Planning


Ref Location From To Cost
ML22 Kuwait 19-7-2020 24-7-2020